OVB moves to VISA debit cards

As many of you may know, Ohio Valley Bank has made the switch to Visa debit cards. Not only does this switch help keep fees lower for customers, but it also provides better security.

If you have not yet received your OVB Visa debit card, no need to panic as these cards are being gradually issued over the next months. Customers should still use their current MasterCard if they have not yet received their Visa. MasterCards will be automatically blocked once the customer activates their new Visa or 30 days after the Visa card is issued if it has not been activated.

OVB assistant vice president, customer support manager, Angie Kinnaird, sat down for a Q&A to clear up any confusion regarding the switch to Visa.

  1. As an OVB customer am I required to do anything to receive my new OVB Visa debit card? No, all customers will receive a new Visa card by or before the end of June.
  2. Will my card number change? Yes, new card numbers will be assigned.
  3. When will I get my new card in the mail? Cards are being distributed randomly through June.
  4. Other than activate my new card is there anything else I need to do? Upon activation, you will need to create a PIN. You can establish the same PIN if you wish to do so or create something new.
  5. Will my account be affected in any way with the card switch? No.

If you are away from home when your new card arrives, there is no need to worry as your MasterCard will continue to work for 30 days after your new Visa is issued.

Each new Visa card will be EMV chip enabled. Along with a new number, the Visa cards will include a new expiration date and CCV. Cardholders with recurring payments tied to their old card will need to notify who they pay and update their information.

Customers who currently have a Community First design card and receive a standard Visa in the mail can visit an OVB branch to get their Community First design back for free. However, the fee is not waived if customers choose a different Community First design than they previously had. This way, the school or charity does not miss out on the donation.

For more information or for assistance in activating your new card, call 1-800-468-6682 or visit any OVB location.

 

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